Category Archives: Prison Communication

Securus Technologies- Incorporating inmates’ interests in product development

Securus Technologies is the biggest provider of criminal and civil justice solutions. The solutions they provide range from public safety, to corrections, monitoring, and investigations. According to Securus Technologies, when coming up with this technology, they not only look at the interests of the authorities. Right at the center of their product development is the needs of the inmates themselves. In general, their product development strategy incorporates the needs of the inmates’ family, inmates, their friends and law enforcement officials. According to Rick Smith, the chief executive officer of Securus, the software they come up with is aimed at helping all the partners involved in the prison matters.


Rick Smith adds that every year they interact with all the partners and their main goal is to address their issues; that will add efficiency, improve inmates’ education, assist inmates to have a successful entry into the society after they complete their terms, secure the prison facilities, and allow investigations into matters related to prison facilities. In short, Securus Technologies have a wide source of information that they have in their grip. When developing their products they always try to facilitate as much as possible the issues mentioned.


Securus Technologies has a motto of listening carefully to the players in the sector and then trying their best to create products that have to satisfy their needs and requirements. Securus Technologies has the best prison technology today. They have invested heavily in the technology and the products they develop with the intention of having the best products in the industry. Securus believe in delivering more than just lip service. They have invested more than $1 billion into the industry. Theirs is to serve their partners in the best way possible.




Securus Technologies have their headquarters in Texas. As of today, they are serving more than three thousand correctional facilities and more than one million inmates.


Law Enforcement Using Securus Technologies to Catch a Criminal

I work the fugitive task force in a very densely populated city, and my job is returning suspects to jail who have either skipped bail or gotten out of the jail and are on the run. I have several resources to help in my efforts to locate this suspects, but I find if you can think like the criminal, you can always find the criminal.


When an inmate escapes the jail, they can only survive on the outside with help from others. Without money, a vehicle, food, clothing, and a place to stay, we could scoop up these fugitives with little effort. The trouble we have is these inmates have an established network of family, friends, and other inmates, who provide the escapee everything they need to stay off my radar.


To make matters worse, the informants usually will not come forward for fear of interaction with the suspect, so I have to do my homework. The key is discovering their home base, because they will need to get settled, gather new identities, and hit the road quickly to stay one step ahead of the law.


When I got a call from the jail that Securus Technologies installed the new inmate communication system, I needed to see it for myself because I heard it could be very helpful in catching a criminal on the run. Listening to the suspect is one thing, but after I was trained on the LBS software, I heard information I would have easily missed. Now I not only had information on how the inmate got out of the city, but who he was speaking to days up to the escape and what the plans for the future were.


With the help of the LBS software, we did surveillance on some local thugs harboring the inmate, and brought them all in before he made his run for the border.